Shipping policy

Shipping Policy

Stronger Tool Australia

1. Introduction

This Shipping Policy outlines the terms and conditions for the delivery of products purchased from the Stronger Tool online store (“we”, “us”, or “our”). We aim to provide reliable and efficient delivery services across Australia.

2. Shipping Locations

We currently ship within Australia only.
Some remote or regional locations may not be serviceable or may incur additional delivery time or cost. Availability is confirmed at checkout.

3. Shipping Methods

We offer the following shipping options where available:

  • Standard Shipping
  • Express Shipping

Available shipping methods may vary depending on product size, weight, and destination.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Delivery location
  • Order weight and dimensions
  • Selected shipping method

All applicable shipping charges will be displayed before you complete your purchase.

5. Order Processing Time

Orders are typically processed within 1–2 business days (excluding weekends and public holidays) before dispatch.

During peak periods or promotional events, processing times may be slightly longer.

6. Delivery Timeframes

Delivery timeframes are estimates only and depend on:

  • Delivery location (metro vs regional/remote)
  • Shipping method selected
  • Carrier performance and external factors such as weather or public holidays

Estimated delivery times are shown at checkout. Actual delivery times may vary.

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details. Tracking can be accessed via the carrier’s website.

8. Delivery Responsibility

Responsibility for the order transfers to the customer once the carrier confirms delivery to the provided address.

Please ensure delivery details are accurate. We are not responsible for delays or losses caused by incorrect or incomplete address information.

9. Damaged, Lost, or Delayed Deliveries

If your order arrives damaged, is significantly delayed, or appears lost in transit:

  • Contact our Customer Support team as soon as possible
  • Provide your order number and clear photos of any damage (if applicable)

We will work with you and the carrier to investigate and resolve the issue in accordance with our Return & Refund Policy and the Australian Consumer Law.

10. Shipping Restrictions

Some products may be subject to shipping limitations due to size, weight, or carrier restrictions. If this affects your order, we will notify you before dispatch.

11. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be published on our website.

12. Contact Us

Stronger Tool Customer Support
📧 au-sale@strongertool.com
🌐 https://au.strongertool.com